Ill said the complaints against insurers are increasing HMO reject complaints
Illinois consumer complaints filed learn more about their insurance companies, but less against their HMOs, after complaints from consumers, published in 2001, the statistical figures of Illinois, Director of Insurance Nat Shapo.
The Illinois Department of Insurance studies 12269 written complaints against insurance companies in 2001 compared to 10781 in 2000, representing an increase of 14 per cent. Total complaints against the organizations health maintenance decreased by 19 percent from 1761 to 2000 to 1430 in 2001.
Despite the decline in HMO complaints, health insurance lines continue to receive the largest portion (42 percent) of all consumer complaints, in part because the division Office of Consumer Health Insurance Community Outreach Programs the greater public visibility about the services and department because most providers of health services are filing complaints.
The damage and accidents lines accounted for nearly one third (32 percent) all complaints, with the assurance of complaints owner of an unprecedented escalation of 59 percent. Others included increased use: auto insurance, +11 percent each accident and health insurance, +21 percent; group and accident and health, +15 percent.
Shapo said he was not surprised by the growing number of homeowners and auto insurance complaints.
“The Illinois damage and accident insurance business industry has been difficult for a number of fronts, including the timing of claims losses caused storm damage in the years 2000 and 2001, increased repair costs; declines in investments, and to a certain degree of loss reinsurance after the events of 11 September. These factors are now insured over the spill, which strengthen the underwriting standards changes in coverage and higher prices, “he said. “Illinois is certainly not unique in this respect, but the good news for consumers is that since these cycles of the market play, our country remains one of the most competitive insurance markets in the nation. ”
Claim management and underwriting were the best reasons of consumer complaints in 2001.
“The average person pays more attention to insurance at the time of filing the application for coverage and later, when there is a necessity, a requirement,” said Shapo. “If you have any questions or concerns, the division is as a resource for the care of consumers.
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